These terms govern the email and text-message programs operated by Elevated Hospitality Group LLC for The Rose, 2120 4th Avenue, Rock Island, Illinois 61201. Club Torch is a brand of The Rose operated by the same company at the same address; its messaging program is described in its own Messaging Terms and is covered by the same Privacy Policy.
Program
Program name: The Rose Updates.
This is a mixed-use messaging program. Depending on how you contacted us and what you consented to, you may receive two different kinds of text message from The Rose at the number you provided:
- Marketing and promotional messages. Grand-opening information, venue announcements, public event and ticketing announcements, private event hosting information, hiring and application dates, and promotions.
- Customer care, lead response, and account notifications. Replies to an inquiry you sent us, an automated first reply confirming we received your inquiry, venue tour scheduling and confirmations, table reservation and guest-list confirmations, event-planning and proposal communications, appointment reminders, booking and deposit information, changes to an event or reservation you already have, and answers to questions you ask us by text.
Both kinds of message are sent from the same telephone number, and you may reply to any of them. A live person may answer.
Consent
Marketing messages
By submitting your telephone number through our signup form and checking the marketing consent box, you give your prior express written consent to receive recurring automated marketing and promotional text messages from The Rose at that number, including messages sent using an automatic telephone dialing system. Consent is not a condition of purchase or of any booking. You must be at least 21 years old and the account holder, or have the account holder’s permission, to enroll.
Customer care and lead-response messages
By giving us your telephone number in connection with an inquiry, tour request, private event request, reservation, guest-list entry, booking, or contract, or by texting us first, you consent to receive text messages from The Rose about that interaction, including an automated first reply acknowledging your inquiry. These messages are sent because you contacted us, and they are separate from marketing consent: stopping marketing messages does not by itself end a conversation you started, and you may end that conversation at any time by replying STOP.
We keep a record of the consent you gave, including the date, time, method, and the exact wording shown to you at the time.
Message Frequency and Cost
Marketing messages: message frequency varies, typically up to 6 messages per month. Customer care and lead-response messages: message frequency varies and depends entirely on your own conversation with us.
Message and data rates may apply. Check with your mobile carrier for details on your plan. The Rose does not charge for the messages themselves.
How To Stop
Reply STOP to any message to end text messages from that number. You will receive one final message confirming that you have been unsubscribed, and we will send no further messages to that number unless you opt in again. You may also email info@theroseqc.com, call 309-328-3003, or write to us at the address above.
We honor any reasonable expression of an opt-out request, including replies such as “unsubscribe,” “cancel,” “end,” or “quit,” and a request made by any other reasonable method.
To stop marketing email, use the unsubscribe link at the bottom of any message.
How To Get Help
Reply HELP to any message, email info@theroseqc.com, or call 309-328-3003.
Age Restriction
The Rose serves alcohol and the venue is age-restricted. Our messaging programs are intended only for recipients who are at least 21 years of age. Do not enroll if you are under 21.
Carriers
Supported carriers include AT&T, Verizon Wireless, T-Mobile, US Cellular, and most other US carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is not guaranteed.
Your Number and Your Device
You agree to notify us if you change or give up the telephone number you enrolled, so that we do not message the next person assigned that number. You may notify us at info@theroseqc.com or 309-328-3003.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent are not shared with any third parties. See our Privacy Policy for the full description of how we handle your information.
Changes
We may modify or cancel the messaging program or any of its features at any time, with or without notice, to the extent permitted by law.
Governing Law
These terms are governed by the laws of the State of Illinois and applicable federal law.